FAQs

We produce and supply raw dog food and natural treats, with clearly labelled ingredients and composition.

Our products are clearly labelled as either Complete (nutritionally balanced) or Complementary (to be fed as part of a balanced diet). Please refer to the product label and description on each item.

Composition is the percentage breakdown of ingredients in the product. For example, “70% lamb / 30% oily fish” describes the total mix by weight.

These are typical nutritional values such as protein, fat, fibre, ash, and moisture. They are measured separately and do not add up to 100%.

As a general guide: • Adult dogs: around 2–3% of body weight per day • Weight loss / less active: around 1.5–2% • Very active dogs: around 3–4%Adjust based on your dog’s condition, age, and activity level.

Yes. If you share your dog’s weight, age, and activity level, we can advise a starting amount.

Keep frozen until needed. Defrost in the fridge and use within 3 days, keeping it covered.

If you contact us as soon as possible we will do our best to help. Once an order has been dispatched, changes may not be possible.

Yes. Available collection slots will appear at checkout.

Yes. Subscriptions allow you to receive regular deliveries on a set schedule.

Yes. Please contact us and we can help you manage your subscription.

Website payments are taken securely online (e.g., card payments via Stripe). Any available options will be shown at checkout.

Yes. Tell us your dog’s allergies/intolerances and we can recommend suitable proteins and products.

Please let us know. We take accuracy seriously and will correct any issues as a priority.

Use the contact form on the website or email us directly. We aim to reply as quickly as possible.