We are committed to protecting your privacy. This policy outlines how we use and store your data in accordance with the General Data Protection Regulation (GDPR).

1. Data Collection

We collect personal data such as your name, email address, delivery address, phone number, and order history for the purpose of processing orders, managing subscriptions, and improving customer service.

2. Use of Data

Your information is used to:

• Process and fulfil orders
• Send service updates and dispatch confirmations
• Respond to customer enquiries and complaints
• Support subscription management

3. Data Storage & Security

Your data is stored securely in our system and only accessible to authorised staff. We never sell or share your data with third parties unless required by law.

4. Website Visitor Statistics

We collect limited, anonymised analytics about how our website is used to help us understand performance and improve the service. The data collected includes: page path, HTTP method, approximate visit timestamp, an anonymised visitor identifier (derived from the network address using a one-way salted hash), a short browser user-agent fragment, referrer (if present), response status, and the time taken to serve the request. We do not store raw IP addresses.

Processing is based on our legitimate interests (UK GDPR Art. 6(1)(f)) in measuring and improving website performance and security. Data is retained for up to 400 days and then deleted.

You can opt out of this analytics at any time by enabling “Do Not Track” in your browser or by setting our opt-out cookie. While this cookie is present, we will not log visits from that browser.

5. Your Rights

You have the right to:

• Access the data we hold about you
• Request corrections or deletions
• Withdraw consent at any time
• Complain to the ICO if you believe your data has been misused

6. Contact

If you have any questions about this policy or your data, please contact us at k9suppliessouthwest@gmail.com.